If anyone cares to read this, I will be the first to say DO NOT UPGRADE!!
I am spreading the word – facebook, word of mouth, every professional photographer in LA I know, blogs, etc.
You gotta raise hell to get changes.
Lets see if Adobe will do anything about these issues…
I thought that Adobe created “beta” for a reason – to smooth out all the kinks before they put the disk out. Nope.
I have been waiting for them to put out updates on many issues since I purchased the disk a month ago…. Still waiting Adobe!!!
It is excruciating to watch my photos take literally 4-5 minutes to open. Even worse, is the time it takes to save from Photoshop CS5 back to Lightroom – I timed 14min. FOR A PHOTO!
I feel like the old days when I rendered video – went out to get a coffee, and came back to find the spinning of wheel of death still spinning.
Oh, and I got to talk to India today too! for 3.5 hours – with no resolution to my problems.
Susheel accessed my computer remotely – saw my catalog – sees 73,000 images, and asks “are you a photographer?” REALLY?! DId you REALLY just ask me that Susheel??
Why I HATE Lightroom 3 – let me count the ways:
1. Adobe closed their tech support in Portland (whom I have spoken to many times, and ALWAYS got my problems resolved. They always went above & beyond the protocol – and we sit here and wonder why the US economy is crashing), now you get a no-name person in India or in the philippines (who have no extension, no email, not even a direct line so when you sit on a call for 3.5 hours and need to call back you are starting all over again.. Dear Adobe – do we live in 1980?? You are suppose to be a LEADER in technology.
I am morally against outsourcing, my artwork is all about the death of american industrial capitalism. In a time when the US is in crisis, Adobe works on moving things out of the US. I’m outraged – You can’t get someone in the US EVEN IF YOU TRIED! The best I could do was talk to someone in sales about this – wow. What does that say – American’s “look good and sound good to sell our product, but when it comes to something advanced in technology like using the product and trouble shooting, we prefer to use someone with no extension in another country”
2. They don’t offer support for anyone who is running off a network (they expect professionals to be working off their local “c” drive or Mac internal hard drive. HA!!
3. They continued to blame my network – even though my network is running smoothly, has no limitations on access, will open directly into photoshop just fine (and quick!), worked absolutely perfectly in Lightroom 2…. Yeah, it’s the network, riiight.
4. Lightroom 3 is corrupting files when opening into Photoshop CS5 – if I’m lucky enough to open them
5. When I do get a photograph open, it loses it’s filters once saved back into Lightroom (I rate my photos to help me navigate through the masses) – this really is hurting my workflow. When I shoot 800 images in the studio in one day – I DO NOT want to go back and fish around to find the edited version that lost its flag…
6. I have been promised to get a phone call “sometime next week” since there is no extension I can call back on to move forward. I’ll keep you updated – let you know if Susheel keeps his word. He couldn’t tell me who was going to call me, or when, but he “assures” me it will happen.
I wont hold my breath
