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Solutions to common problems

The first thing that you should do if you have any problems whatsoever is to apply the latest Photoshop patch (currently 11.0.1) and update your video card drivers. If Photoshop starts acting weird then you should also reset your preferences


 

Problem: Brush cursor is broken up

Solution: Look up and read the bolded parts again

 

Problem: Photoshop displays weird lines, squares or other artifacts

Solution: If the above doesn’t help then you will have to disable OpenGL Drawing from Edit->Preferences->Performance

 

Problem: Photoshop doesn’t recognize the video card

Solution: Try running these files http://www.adobe.com/support/downloads/detail.jsp?ftpID=4056

 

Problem: Hand Tool is stuck and selecting tools doesn’t work

Solution: In most cases this can be solved by simply tapping the space bar

 

Problem: Brushes don’t work

Solution: Move the pen away from your tablet. If that doesn’t work then update your tablet drivers.

 

Problem: The colors in Photoshop don’t look right (gray has a color cast)

Solution: You need to use a color calibration device to calibrate your monitor. If for whatever reason you don’t have one then you will have to set the default monitor profile to sRGB in the Color Management section of your operating system but note that this is a fake, the true solution to this problem is properly calibrating your monitor.

 

Problem: Photoshop slows down after using it for prolonged periods of time

Solution: Check out this tech note: http://kb2.adobe.com/cps/404/kb404439.html

 

Problem: General installation problems

Solution: Try running the Adobe Clean Script http://www.adobe.com/support/contact/cs4clean.html

 

Problem: Cannot open Camera Raw files

Solution: Check out this tech note: http://kb2.adobe.com/cps/407/kb407110.html


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